2. Information I Collect

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I collect information that you voluntarily provide when you interact with my website or business.

Depending on how you use the website, this may include:

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Contact and inquiry information

• Name

• Email address

• Telephone number

• Project location

• Information included in your inquiry

• Messages and correspondence

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Commission and mural information

If you contact me about a commission or mural, you may provide:

• Project details

• Project address or general location

• Wall dimensions

• Photographs of your space

• Inspiration images

• Sketches or reference materials

• Colour preferences

• Design ideas

• Project timelines

• Budget information

• Other information necessary to develop your project

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Artwork purchases

If you purchase artwork through my website, information may include:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order details

• Purchase history

• Shipping and delivery information

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Newsletter information

If you subscribe to my newsletter, I collect your email address and any other information you voluntarily provide through the signup form.

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3. Information Collected Automatically

When you visit my website, certain information may automatically be collected through Wix, Google Analytics, cookies, and other technologies.

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This may include:

• IP address

• Browser and device information

• Operating system

• Approximate geographic location

• Pages visited

• Time spent on the website

• Website interactions

• Referring website

• General usage and technical information

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Google Analytics' standard implementation collects information such as users, session statistics, approximate location, and browser/device information.

I use this information primarily to understand how visitors use my website and to improve its content, functionality, and performance.

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4. Cookies and Tracking Technologies

My website uses cookies and similar technologies.

Some cookies are necessary for the website to operate properly, while others help me understand website traffic, improve the user experience, or measure advertising and marketing.

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These technologies may be provided by:

• Wix

• Google Analytics

• Meta/Facebook

• Other third-party services integrated with my website

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Wix notes that its website solutions and third-party integrations can place additional cookies on a website.

Where applicable, I use Wix's cookie consent tools to allow visitors to manage non-essential cookies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

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5. Google Analytics

I use Google Analytics to understand how visitors use my website.

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Google Analytics may collect information such as:

• Approximate location

• Browser and device information

• Website interactions

• Session information

• Website usage statistics

• Cookie-based identifiers

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Google states that Analytics uses IP addresses for certain purposes, including spam detection and deriving coarse location information for users outside the EU, Switzerland, and UK; raw IP addresses are not stored in the standard Analytics reporting data in the same way as other collected information.

I use Google Analytics to understand website performance and improve my website, services, and marketing.

Where consent management is applicable, Google recommends using a consent banner and Consent Mode to communicate visitor choices to Google Analytics and advertising services.

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6. Meta / Facebook and Instagram

I may use Meta technologies, including the Meta Pixel, to understand how visitors interact with my website and to measure and improve advertising campaigns on Facebook and Instagram.

These technologies may collect information about website visits, interactions, and conversions.

Depending on your settings and applicable consent requirements, certain Meta technologies may use cookies or similar tracking technologies.

I do not use these technologies to intentionally collect sensitive personal information.

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7. How I Use Your Information

I may use personal information for the following purposes:

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To communicate with you

• Respond to inquiries

• Answer questions

• Discuss commissions

• Provide estimates or proposals

• Communicate about artwork

• Communicate about mural projects

• Provide customer support

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To provide commissioned services

I may use project information to:

• Understand your creative vision

• Develop artwork concepts

• Prepare project proposals

• Plan mural installations

• Communicate project requirements

• Complete your commissioned artwork

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To process purchases

If you purchase artwork through my website, information may be used to:

• Process your order

• Process payment

• Confirm your purchase

• Arrange shipping

• Provide delivery updates

• Handle returns or customer service

• Maintain appropriate transaction records

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To improve my business

I may use information to:

• Improve my website

• Understand visitor behaviour

• Improve customer experience

• Evaluate marketing

• Understand which artwork and services are most of interest

• Maintain website security

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8. Newsletter and Marketing Communications

If you voluntarily subscribe to my newsletter, I may use your email address to send you information about:

• New artwork

• Artwork releases

• Studio updates

• New mural projects

• Events

• Promotions

• Special offers

• Creative news

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in the email or by contacting me directly.

I will not require you to remain subscribed to marketing communications in order to purchase artwork or inquire about my services.

For Canadian commercial electronic messages, I will follow applicable requirements concerning consent and unsubscribe mechanisms.

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9. Commission and Project Photographs

As an artist and muralist, photographs are an important part of documenting my work.

I may photograph completed paintings, murals, furniture, installations, and creative projects for:

• My portfolio

• Website

• Social media

• Marketing

• Advertising

• Promotional materials

• Studio documentation

Where a project involves a private residence or identifiable individuals, I will seek appropriate permission before using photographs publicly where required.

If you do not want photographs of your project used for promotional purposes, please discuss this with me before or during your project.

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10. Images You Submit

When you submit photographs, sketches, inspiration images, or other files through my commission or contact forms, I use those materials to understand and complete your project.

I will not intentionally use photographs or other materials you submit for unrelated promotional purposes without appropriate permission.

You should only submit images or materials that you have the right to provide.

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11. Online Shop and Payments

My website is operated through Wix and may use Wix ecommerce functionality to process artwork purchases.

When ecommerce functionality is enabled, your order information may be processed through Wix and applicable payment providers.

Payment information is handled by the applicable payment processor. I do not intend to store your complete credit card number or payment authentication information on my own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

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12. Shipping and International Orders

I may ship artwork to customers within Canada and internationally.

To fulfill an order, I may need to provide information such as:

• Recipient name

• Shipping address

• Email address

• Telephone number

• Order details

to shipping carriers, delivery providers, customs authorities, or other service providers where necessary to complete the shipment.

For international orders, certain information may also be required for customs, duties, taxes, import documentation, or other legal requirements.

International shipments may therefore involve transferring information outside Canada.

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13. Third-Party Service Providers

I use third-party services to operate my business and website.

These may include:

• Wix — website hosting, ecommerce, forms, and website functionality

• Google/Gmail — business email and communications

• Google Analytics — website analytics

• Meta/Facebook/Instagram — advertising and marketing measurement

• Payment processors — payment processing

• Shipping carriers — delivery and fulfillment

• Email/newsletter services — marketing communications, if applicable

• Cloud and technology providers — storage, security, and business operations

These service providers may process information on my behalf or independently according to their own terms and privacy policies.

Some providers may operate outside Canada.

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14. Disclosure of Personal Information

I do not sell or rent your personal information.

I may disclose personal information when reasonably necessary to:

• Provide products or services

• Process payments

• Ship artwork

• Complete commissioned projects

• Provide website functionality

• Provide email or marketing services

• Maintain website security

• Comply with legal requirements

• Respond to lawful requests

• Protect my rights or property

I limit the collection, use, and disclosure of personal information to appropriate purposes and circumstances permitted by applicable privacy law.

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15. Cross-Border Processing

Some of the service providers I use may be located outside Canada.

As a result, personal information may be processed or stored in other countries and may be subject to the laws of those jurisdictions.

This may include information processed by technology, analytics, payment, advertising, email, shipping, and website service providers.

I take reasonable steps to use reputable service providers and protect personal information in accordance with applicable privacy requirements.

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16. Retention of Personal Information

I retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services

• Completing transactions

• Maintaining business records

• Managing commissions

• Resolving disputes

• Meeting accounting, tax, and legal obligations

When information is no longer required, reasonable steps will be taken to securely delete, destroy, or anonymize it.

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17. Security

I take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, loss, or destruction.

These measures may include:

• Password protection

• Secure website connections

• Restricted access

• Secure third-party service providers

• Account security measures

• Appropriate handling procedures

However, no electronic transmission or storage system can be guaranteed to be completely secure.

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18. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information I hold about you

• Request correction of inaccurate information

• Ask how your personal information is collected, used, or disclosed

• Withdraw consent in circumstances where consent is the basis for processing

• Request deletion of information where appropriate

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To make a privacy request, contact:

Martina Vigini
Martina V. Creative
Email: martinavcreative@gmail.com

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I may need to verify your identity before processing certain requests.

Canadian privacy principles include individual access and correction rights and require organizations to be open about their privacy practices.

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19. Withdrawing Consent

Where my collection, use, or disclosure of personal information is based on consent, you may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

For example, you can unsubscribe from my marketing emails at any time.

Withdrawing consent may affect my ability to provide certain services where the information is necessary to complete your request.

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20. Third-Party Websites

My website may contain links to third-party websites, including:

• Instagram

• Facebook

• Payment providers

• Shipping providers

• Other websites or resources

I am not responsible for the privacy practices or security of third-party websites.

I encourage you to review the privacy policies of those websites before providing them with personal information.

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21. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services, technology, or applicable privacy requirements.

The Last Updated date at the top of this policy will be changed when updates are made.

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22. Questions or Privacy Concerns

If you have questions, concerns, or complaints about how your personal information is handled, please contact me first:

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Martina Vigini
Martina V. Creative
Ontario, Canada
Email: martinavcreative@gmail.com

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I will make reasonable efforts to investigate and respond to your concern.

If you are not satisfied with the response, you may have the right to contact the Office of the Privacy Commissioner of Canada. PIPEDA provides a framework for handling personal information in commercial activities and includes principles concerning accountability, consent, safeguards, openness, access, and challenging compliance.

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