Shipping & Delivery Policy

Effective Date: August 16, 2026

SHIPPING & DELIVERY

I carefully package each artwork to help ensure it arrives safely at its destination.

I ship artwork within Canada and internationally.

1. PROCESSING TIME

Processing times depend on the artwork purchased.

Unless otherwise stated on the product page:

Original artwork: 4-5 business days

This time allows for packaging, preparation, and shipment.

Custom commissions and murals have separate timelines established in the project agreement.

2. SHIPPING COSTS

Shipping costs are calculated based on factors such as:

Destination
Artwork size
Weight
Packaging requirements
Shipping method

The applicable shipping cost will be displayed at checkout where available.

For unusually large artwork or special shipping requirements, I may contact you separately to arrange shipping.

3. CANADIAN SHIPPING

Orders shipped within Canada are sent using an appropriate carrier and service based on the size, destination, and requirements of the artwork.

Once your order has shipped, you will receive tracking information where tracking is available.

4. INTERNATIONAL SHIPPING

International orders are welcome.

International customers are responsible for any:

Customs duties
Import taxes
Brokerage fees
Customs clearance charges
Other fees imposed by the destination country

These charges are not necessarily included in the artwork price or shipping charge.

Customs rules vary by country, and Martina V. Creative cannot guarantee the amount or timing of customs charges.

5. SHIPPING DELAYS

Shipping estimates are estimates only.

Delivery may be delayed because of:

Weather
Carrier delays
Customs processing
International border delays
Incorrect address information
Unforeseen transportation issues
Other circumstances outside my control

I will make reasonable efforts to assist with delayed shipments.

6. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the artwork.

7. DAMAGED ARTWORK

Please inspect your package as soon as it arrives.

If the artwork appears damaged:

Photograph the package before opening it.
Photograph the packaging and artwork damage.
Keep all original packaging.
Contact me at [email] within [48 hours] of delivery.

Please do not discard the packaging until the matter has been resolved.

I will work with you and the carrier to determine the appropriate next steps.

8. LOST PACKAGES

If tracking indicates that a package has been delivered but you have not received it, please contact me as soon as possible.

I will work with the shipping carrier to investigate.

9. LOCAL PICKUP / DELIVERY

If local pickup or delivery is offered for a particular artwork, the available arrangements and applicable charges will be communicated before purchase.

10. CONTACT

Questions about shipping can be directed to:

Martina Vigini
Martina V. Creative
Email: martinavcreative@gmail.com

Shipping & Delivery Policy